FAQs

FAQ

If you have reached this page you may have a question or you would like to know more information about our company. Below you find our most popular FAQs (frequently asked questions). Should you have any other questions you can shoot us an email, text, or give us a call.

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1) What locations do we ship to? 

-We ship to all countries in which can accept mail from the following carriers: USPS and UPS. There are some countries that we cannot ship to due to restrictions and sanctions.


2) Do we back-order products?

-Due to the complexity of the vintage British motorcycle parts business we cannot back-order parts. Most parts that we stock are not massed produced. Many times it can take weeks or months (or longer) for parts to get back in-stock.


3) How do I calculate shipping costs?

-Shipping costs can be calculated after you have "proceeded" to checkout. Before you pay you will have to enter your shipping address. At this point once you are done filling out your shipping address you will be shown live rates by USPS and UPS. There is no need for us to send you an email for shipping quotes as my site takes care of all your shipping needs.


4) Do we charge a fee on special orders?

-Special orders are welcome and we do not charge any types of fees regardless of the order size.

5) Do we ship the same day?

-Most orders will be shipped the same day if the order is placed before *2PM PST (pacific standard time). Orders shipped after this time frame will be shipped the next business. *Some orders may be shipped the following business day due to the order size and complexity - we work diligently to get your order processed  as soon as possible.


6) Do we offer discount codes?

-Yes. We understand that vintage Triumph parts, BSA and Norton motorcycle parts can be expensive which is why we offer discount codes. Most codes can be found by subscribing to our newsletter. We have sales periodically and codes will be given then.


7) Do we offer credit on returned orders?

-While we do offer returns we are not set-up to offer credit on returned orders. For example, our system does not allow us to add store credit into your account. When an item is returned we simply refund you for the order. See our return policy for more information.


8) Where is Classic British Spares located?

-Classic British Spares is located in Lancaster, California. We are an online store only. We do offer local pick-up on certain circumstances - call first and we will try to arrange a pick-up time for you. See the about us page for our complete company profile.


9) How long does it take for a refund?

-Refunds are usually done the same day when an item arrives at our shop. Please allow 4-5 business days for the refund to be credited back into your debit or credit card account.


10) Do we drop ship orders?

-Periodically we will drop ship either an item or an entire order. Everything in-stock shown on my website is on our shelves ready to ship. Drop shipping is not available for international countries.



11) Do I get everything as shown in a picture?

-What you see if what you get. For example, if a listing shows two pistons in each photo then you will get two pistons. We have very clear listings in which have detailed photos and descriptions - no bait and switch.

 

12) Do I have to make an account to place an order?

-Short answer is no - however we do recommend making an account as your profile will save your billing and shipping addresses. This allows faster payments and checkouts. See this link to make an account.